Questions, answered plainly.

Most kitchens are live in under one week. Our onboarding team imports your menu, recipes and customer list, configures your stations and delivery zones, and walks your staff through the pack line before you go live. Timing depends mostly on how quickly your team can get us what we need — the faster we have your menu, recipes and details, the faster you're live.

No. We set your account up in parallel while your current system keeps running, then cut over between production weeks — so there's no gap in service to your customers.

Most kitchens we onboard are coming off an e-commerce platform, a restaurant POS or a marketplace. Export what your current system lets you, send us the rest in any format, and our team maps it into the platform for you. AI product import does most of the heavy lifting.

Yes. Multi-kitchen management is available for operators running more than one production location, with separate stations, delivery zones and reporting per kitchen, rolled up into one view.

Pricing is based on your weekly order volume, which features you need, and how many kitchens you run. Those vary enormously between a 400-meal kitchen and a 12,000-meal operation, so we quote on a short call rather than publishing a number that wouldn't fit your business.

You'll get a real number on your demo call — not a follow-up email a week later.

No. Plans run month to month, with no long-term commitment required.

No — the integration itself is included at no extra cost. The only thing you pay for is the texting and email service itself, billed by that provider based on how much you send. We'll walk you through a realistic monthly cost on your demo call.

Native iOS and Android apps, listed in both stores under your own business name, with unlimited push notifications and no send caps. It is quoted as part of your plan — we will give you the number on your demo call.

Yours. The app carries your business name, logo and colors, and lists in the App Store and Google Play under your brand. Your customers never see Happy Meal Prep, and they're never shown a competitor.

Yes — pauses, skips, meal swaps and delivery changes all happen in the app. Those requests stop arriving in your inbox and on your phone, which is usually the first thing owners notice after going live.

No. Order picking and bag scanning run on standard handheld scanners, so most kitchens start with equipment they already have on site.

Yes — delivery routing is available as an add-on, priced by delivery volume. You build driver routes by zone, drivers get their stop list, and after each run you get route reporting with on-time rates and per-stop timing. Pickup locations and zip-code delivery areas, with a waitlist for addresses outside your zone, are included with every plan.

It generates a full recipe and nutrition breakdown from a description in seconds, which you then review and adjust before publishing. It's built to remove the blank-page work, not to replace your judgment — nothing reaches your menu until you approve it.

You do. Your customer list, order history and marketing contacts belong to your business, and you can export them at any time. Unlike a marketplace, we never market to your customers or resell your data.

Yes. We integrate with SMS and email providers rather than replacing them, so you keep the tools and audiences you've already built.

Yes, and requests are genuinely reviewed rather than filed away. New features ship consistently, and if a request would be useful to other meal prep businesses too, there's a strong chance it gets built.

Every plan includes support from a team that works directly with meal prep businesses — so you're not explaining what a production batch is to a generic help desk. Higher tiers add priority response and a dedicated onboarding contact.